Help Center

Monday                                  10 am - 6 pm

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Tuesday                                 10 am - 6 pm

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Wednesday                          10 am - 6 pm

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Thursday                               10 am - 8 pm

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Friday                                     10 am - 6 pm

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Saturday                                10 am - 5 pm

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Sunday                                    CLOSED

After collecting items in your cart and you're ready to checkout, you'll find a Gift Card box on the right hand side. You are able to put promo codes in the same spot.

It should look like this:

If a gift card is associated with a customer account, then the customer can check the balance by using the link provided in the gift card email.

For customers without accounts, please fill out the Contact Us form containing the gift card number.

If for some reason your order is not to your satisfaction, please call us within 2 weeks of your order date.

1 (800) 747-8327

Please note, gift cards and all sale items are FINAL SALE.

Credit will be applied to the original payment method whenever possible.

We do our best to completely process returns within 7 business days of the date they arrive at our facility. During high traffic periods, it can take up to 14 business days for a return to be processed.

When your return has been approved, please send it to:

Todd & Holland Tea Merchants

7311 Madison St

Forest Park, IL 60130

If your return hasn't been approved, please call 1 (800) 747-8327

Your order will arrive between 5-7 business days. 

Order before noon on Monday - Friday, and your order will ship the same day.

If the order is placed after 12pm, it will ship the next business day.

Shipping is a flat $8.

We occasionally offer Free Shipping. If you want to get notified please subscribe to our newsletter. 

Yes, we ship internationally, but we currently do not have the website programmed with international shipping rates.

If you give us a call at   1(800) 747-8327  , we can calculate the shipping cost and send it as soon as possible.

After 1 or 2 business days, you should receive an Order Shipped email with the tracking number and a map, you can track it from there.